Question 1

Do you ship worldwide?

Accepted Answer

Yes, we ship worldwide. However, free shipping applies only to Quebec.

Question 2

What size are your caps?

Accepted Answer

Our caps are one size fits most. This means they will generally fit anyone. They also have a snapback adjustment at the back.

Question 3

What are your delivery times?

Accepted Answer

Please allow 1-3 days for your order to be processed. Delivery times vary by location after that.

Question 4

Do I have access to a tracking number?

Accepted Answer

Yes! You will receive an email with a tracking number to track your package as soon as it is picked up by our carrier. We recommend checking your spam folder, as it may end up there. If you have not received an email, please contact us so we can send it to you at: ateliervintageco@gmail.com

Question 5

What is the return and refund policy?

Accepted Answer

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund.To be eligible for a refund, the item must be new, in its original condition, with packaging and tags intact.Return procedure:Please email us with your return request to the following address: ateliervintageco@gmail.com.After verifying that you are eligible for return, a label will be emailed to you.Once your package is received and inspected, we will notify you that we have processed your refund. Please allow up to 14 business days for the refund to be reflected on your credit card or original payment method.

FREQUENTLY ASKED QUESTIONS

Foire aux questions

Do you ship worldwide?

What size are your caps?

What are your delivery times?

Do I have access to a tracking number?

What is the return and refund policy?